ORDERS
WHERE'S MY ORDER?
Your order could be in a couple of places... our warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then it's on its way. You can track your order here using
WHY WAS MY ORDER CANCELLED?
If you've placed an order and received a cancellation email from us, we're sorry about that. This is usually be because the stock wasn't in the warehouse when we came to process your order. You will receive a cancellation email and a refund via the o
DAMAGED ITEM / WRONG ITEM
We aren't perfect, if you receive a faulty or damaged item, please send us an email at [email protected] so we can get this fixed ASAP. In the subject line either put DAMAGED ITEM or WRONG ITEM and include:. We will take care of this as soon as
CAN I CANCEL OR CHANGE MY ORDER?
As soon as you place your order, we’re on it! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse. You’ll need to place another order or return any unwanted items.