US EXCHANGESUpdated 6 months ago
Love the items but need a different size? We've got you. You have 30 days to send something back to us for an exchange, just follow the steps below.
For pre-order policy see full details in pre-order drop down.
We accept returned items within 30 days of purchase that are unworn and clean with the tags still attached. All returns & exchanges must be processed through our online portal HERE. If we have made an error (you received an incorrect or defective item, etc.) please reach out to [email protected]
- Look up your order with your ORDER # + SHIPPING ZIP CODE (or) EMAIL
- Choose an item to exchange
- Select your exchange reason and 'Exchange for a new size'
- Choose the size you want
- Choose INSTANT EXCHANGE or SEND MY EXCHANGE AFTER I RETURN
- Instant Exchange: With instant exchanges, your new exchange order is placed immediately. This helps you get your items faster and guarantees that your items are in stock.
- Send My Exchange After I Return: To place an instant exchange, we will put a temporary hold on your credit card for $1.00 until we receive your unwanted items (kind of like booking a hotel). You’ll only be charged for the amount covered by your returned items if your return isn’t in the mail within 14 days of submitting.
- Print out your USPS shipping label
- Repackage the items and drop them off at the post office